Todai is provided by Todai Inc. Our support team helps customers with the Todai product and its integrations. Contact us by email or open a support case using the details below.
Contact us
- support@todai.io
To open a support case, send us an email using the button below. It starts a message with the details we need, so we can help without coming back to you for them:
- your organization's name;
- the integration involved, if any;
- what happened, and what you expected to happen;
- when it happened, with the date, time and time zone;
- the text of any error message.
Please don't send passwords, API keys or other secrets. We will never ask for them.
Hours and response time
- Support hours
- Monday to Friday, 9am to 5pm Eastern Time (ET), excluding major US holidays
- First response
- We reply to every new support case within one business day.
Cases that arrive outside support hours, including on holidays, are answered when support next opens. After our first reply we keep you updated until the case is resolved.